Hotel Reservation Management

Users can search real-time hotel information directly on the website and make real-time reservation with N prices; multilanguage (Chinese, English, Japanese, Korean and Russian) is supported and multilingual reservation service is supplied.

Guestroom Order Management

Classified statistics can be carried out according to orders with different status, such as order before check-in, order after check-in, order of successful check-in, ‘noshow’ order, and canceled order etc. Hotels can search and check orders, browse reservation information etc. at any time. Users can manage orders online, such as modification and cancellation etc.

Portal Management of Hotel Website

Hotel dynamic information management: hotels can make online real-time release of most of their contents of websites, such as hotel news and promotion etc.
Hotel guestbook management: online interaction between users and hotels.
Hotel album management: hotels can make online and real-time upload of related pictures, logo and maps etc.

Hotel's Other Products Management

Through this function, customers can reserve some related services besides guestroom reservation, such as vacation, catering, conference and air tickets etc.

Hotel Price Management

Hotels can set up many kinds of prices on their demands, such as rack rate, membership price, protocol customers’ price etc. The setup of different kinds of price code and corresponding Package management are supported. Same housing type matching different prices and packages everyday is supported.

Five Notification Systems

After a successful reservation, the email and short message for confirmation will be sent to the user immediately and automatically. Meanwhile, immediate fax and email will be sent to the hotel and the order monitor will arouse the attention of related workmates through specific sounds that a new order is coming.

Frequent Customers’ Cumulative Scoring Management

Most comprehensive frequent customer loyal plan is supported, including membership management (including protocol company, travel agency, website member etc.), loyalty points management, membership card management and gifts redeem management etc.

Short Message & Email Marketing Management

It is a short message and email marketing platform. Through the platform, hotels can send marketing messages and warm regards messages (they can be sent for one time, or repeatedly by timing, or send to the members on their birthdays automatically) to registered members on the website (or a certain class of members, customers arrive tomorrow or left yesterday) or appointed addresses.

Perfect Statistical Report System

Momentary generation of orders’ number statistical graph, overall nights statistical graph, orders’ amount of money statistical graph, orders statistical graph classified by price, member and member’s ownership report (scheduled by amount of orders, nights, amount of money), channel marketing report (scheduled by amount of orders, nights, amount of money) etc. which help hotels to identify regular customers and efficient marketing channels and maximize the revenue with the same reservation environment.

Hotel Revenue Management

The list of timing promotion tasks can be set; the last minute promotion on the website is supported; the everyday price and the number of rooms available for reservation of a certain kind of customer with a certain kind of housing type can be set and changed; the price code of a certain kind of customer can be temporarily banned (reservations with distributed custom price are still allowed); a certain type of payment etc. can be temporarily banned.

Users &Authority Management

The modules of website management is divided into information management, order management and marketing management etc. Through this function, hotels can easily manage all system users and distribute different management authorities to meet different business needs of hotels.

Flexible Payment Method

Hotels can add and set different payments according to different time ranges and check-in rates, such as pay at front desk, guarantee advanced by credit card, advanced deposit by credit card and other bank transfers. Furthermore, hotels can set relevant reservation notes for every payment method. Nowadays, in order to decrease hotels' "noshow"rate, online guarantee of credit card is provided by Luopan. The overall payment procedure is secure, easy and quick.