Complex International Hotels

“Luopan not only significantly surpasses other domestic service providers in terms of technical ability, but also surpasses their competition in terms of service and industry leadership.”

About

Complex International Hotels, managed by MingLu Hotel Management Company, is a five star themed hotel with 31 kinds of exotic themed guest rooms from India, French, and Italian. Its borderless style inside-window landscape design enables customers to feel cultures from around the world.

Guest rooms are equipped with intelligent touch-control systems, aromatherapy air system, free high-definition cinema on demand entertainment, and high-speed WIFI network services. It provides 18 suites, executive offices, independent professional cinema and private space for small parties.

The hotel offers the ShengHe Garden banquet dining room, tea house, chess and card compartment, international conference hall, sky club, KTV compartment, roof garden western-style restaurant, whisky and cigar bar and live music bar.

Solutions

Challenge

Complex International was in need of a sophisticated property management system that would reduce management costs, increase efficiency, and support them in their expansion. They were also in need of a hotel website with a dedicated direct booking engine.

Solution

Luopan provided it’s Luopan Cloud PMS, Web Services, and China Cloud Hotel Alliance

Results

Increased RevPAR year over year due to reduction in costs, increases in staff efficiency, and increases from internet website bookings.

Feedback

“Luopan not only significantly surpasses other domestic service providers in terms of technical ability, but also surpasses their competition in terms of service and industry leadership. We achieved a win-win-win-win mode through our relationship with Luopan: wins of hotel, customer, employee and partnership.

My entire hotel corporation is booming and could not have done so without Luopan’s excellent products. We grew from the initial three economical business hotels to the current four four star themed hotels (MingLu, Junximorrl International, HaogeYushang and MingluYushe) and a five star theme hotel (Complex International). I expect our relationship to deepen as we grow together.”